Returns, Exchanges & Refunds

• What is your return policy?

We offer returns within 14 days of receiving your package. Items must be unworn, unwashed, with original tags attached, and in their original packaging.

• Do I need an unboxing video to claim a return or refund?

Yes, for damaged, defective, or missing items, we require an unedited unboxing video showing the shipping label and the product condition upon opening.

• Who pays for the return shipping fee?

Customers are responsible for return shipping costs unless the return is due to a damaged item or a fulfillment error on our part.

• How are international refunds processed?

For international refund requests, please contact our finance team directly at imokeyfinance@gmail.com . Please note that to process your refund via Wise, we may require specific personal and banking information. This data will be used strictly for transferring your funds securely.

• How long does a refund take?

Once your return is inspected and approved, your refund will be processed to your original payment method within 7 business days.